To understand this part, we need to pay attention to how the workflow goes in full,
starting from the purchase until the product is received.
The cycle begins like this:

1. The buyer pays for the product.
2. The system will automatically check your payment.
3. The bank confirms to us that the money has been received.
4. GametopupAPI notifies you that the order has been paid.
   Then you will receive the product you purchased.

First, check the payment method deadline. If this deadline has expired, please contact our support team to help you resolve this issue.

As we discussed in the previous topic, we cannot make any changes to purchases. In this case, you need to contact the developer to see if there is a possibility to exchange this ID.

In very rare cases, the system may fail to deliver, and if that happens, you should contact support and inform us so we can display the payment information and analyze the history to check whether the product was delivered correctly or not.